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CIEH (New) Level 2 Award in Conflict Resolution and Personal Safety

 

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Enables employees to protect themselves in the face of confrontational behaviour

Work-related violence is on the rise and yet employers have a duty of care to provide a safe place of work. This is not easy in environments where the potential for conflict and aggression is high. Zero tolerance initiatives and commitment to prosecution have brought improvements in organisations like the NHS, London Underground and many pubs clubs café and reception areas alike that now work together to monitor and bar known troublemakers. Yet high staff turnover and a lack of training mean many people are still vulnerable to physical and psychological damage. The costs to businesses can be very high indeed.

The CIEH has developed this qualification to help organisations protect their staff as well as their organisational and operational effectiveness.

Designed for all staff the course is of one day duration (6 hours) with a multiple choice assessment at the completion QCA approved to level 2..

This is a must for any or all staff in touch with the general public in shops offices pubs garages or any such workplace.

J G M & Associates can also provide the following training for Door Supervisors and Guarding  - Contact  Us   for futher details

These are all SIA Compliant Courses

 

 

Door Supervisor (SIA complaint)

Programme Duration

30 hours of contact time over four days

Certification

BTEC

Course Overview

This course meets the requirements of the Security Industry Authority for part 1 and 2 door supervision training in their in entirety.

Course Content
  • Roles and responsibilities of a door supervisor
  • Behavioural standards
  • Civil and criminal law
  • Search procedures
  • Arrest procedures
  • Drugs awareness
  • Recording incidents and crime scene preservation
  • Licensing law
  • Equal opportunities
  • Health and safety at work
  • Emergency procedures
  • Introduction to communication skills
  • Application of communication skills and conflict management.

Examination

·          Multiple Choice Questions for part 1 & part 2

Further Information

·          Contact JGM & Associates